REFUNDS & RETURNS POLICY

Last updated June 3, 2026

This Refunds & Returns Policy applies to all purchases made through the Indiclo platform. By making a purchase, you agree to the terms described below. This policy is incorporated by reference into our Terms of Service.

1. BUYER PROTECTION
Indiclo is committed to ensuring buyers have a safe purchasing experience. When you buy an item on Indiclo, your purchase is protected. If something goes wrong with your order, you can report a problem directly through the app and we will work to resolve it.

Your payment is held securely until the transaction is confirmed complete. Funds are not released to the seller until after delivery and the expiration of the applicable review period.

2. WHAT QUALIFIES FOR A REFUND
You may be eligible for a refund in the following situations:

  • Item not received — The seller did not ship the item within the required timeframe and the order was cancelled.
  • Item not as described — The item you received is materially different from what was shown or described in the listing, including issues with authenticity, condition, color, fabric, or measurements.
  • Defective item — The item arrived damaged or defective in a way that was not disclosed in the listing.
  • Shipping address issue — The shipping address could not be validated and the order was cancelled as a result.
  • Seller cancellation — The seller cancelled the order before shipping.

3. WHAT IS NOT COVERED
Refunds are generally not available in the following cases. However, sellers may still choose to accept a return or offer a refund at their discretion, even for items not covered under Indiclo's standard refund reasons.

  • Fit or sizing preference — The item does not fit as you expected, unless the listing contained inaccurate measurements.
  • Change of mind — You no longer want the item after purchase.
  • Transactions completed outside Indiclo — Any payment or arrangement made outside of the Indiclo platform is not covered.
  • Claims filed after the review period — Refund requests must be submitted within the timeframe displayed in the app after delivery. Late claims may not be eligible.

4. HOW TO REQUEST A REFUND
To request a refund, open the order in question from your purchase history in the Indiclo app and select "Report a Problem." You will be asked to describe the issue and may include a photo for review.

Refund requests must be submitted through the app. Emailing or contacting support directly does not constitute a formal refund request, though our support team is happy to assist you with the process.

Once a request is submitted, the seller will have an opportunity to respond. If the seller does not respond within the allotted time, or if the matter cannot be resolved between the buyer and seller, Indiclo's support team may step in to review and make a final determination.

5. RETURNS
In some cases, you may be asked to return the item to the seller in order to receive your refund. When a return is required, a prepaid return shipping label will be provided through the app. You are responsible for shipping the item back within the timeframe indicated.

If the return is not shipped within the required window, the return may be cancelled and the sale may stand as complete.

6. RETURN SHIPPING COSTS
Which party bears the cost of return shipping depends on the reason for the return, as determined through Indiclo's resolution process. In some cases, the return shipping cost may be deducted from the refund amount.

7. REFUND TIMING
Approved refunds are processed back to your original payment method. After a refund is issued, the time it takes for funds to appear on your statement depends on your payment provider and financial institution. Indiclo does not control processing times once a refund has been submitted.

8. AUTOMATIC REFUNDS
In certain situations, refunds are issued automatically without the need to submit a request:

  • The seller did not ship the item within the required window.
  • A shipping address issue could not be resolved in time.
  • A dispute was not addressed by the seller within the required timeframe.

You will receive a notification when an automatic refund is issued on your behalf.

9. DISPUTE RESOLUTION
If a refund request is denied by the seller, the matter is automatically escalated to Indiclo's support team for review. Our team will evaluate the claim and make a final determination, which may include issuing a refund, upholding the sale, or requesting additional information from either party.

Indiclo's determination is final. We reserve the right to resolve any dispute in the manner we believe is fair and appropriate.

10. CHARGEBACKS
You agree to use Indiclo's in-app dispute resolution process before contacting your bank or payment provider to initiate a chargeback. Filing a chargeback without first attempting to resolve the issue through the app may result in account suspension or termination. Indiclo reserves the right to contest any chargeback filed in connection with a transaction on the platform.

11. LIMITATIONS
Indiclo reserves the right to modify this policy at any time with reasonable notice. Refund eligibility, timelines, and processes are subject to change. The version of this policy in effect at the time of your purchase will apply to that transaction.

Indiclo is a marketplace platform that facilitates transactions between buyers and sellers. While we provide buyer protection and dispute resolution services, we are not a party to the underlying sale. Our liability is limited to the protections described in this policy and our Terms of Service.

12. CONTACT US
If you have questions about this policy or need help with a refund, please contact us at: support@indiclo.com