REFUNDS & RETURNS POLICY

Last updated October 26, 2026

This Refunds & Returns Policy applies to all purchases made through the Indiclo platform. By making a purchase, you agree to the terms described below. This policy is incorporated by reference into our Terms of Service.

1. BUYER PROTECTION
Indiclo is committed to ensuring buyers have a safe purchasing experience. When you buy an item on Indiclo, your purchase is protected. If something goes wrong with your order, you can report a problem directly through the platform and we will work to resolve it.

Your payment is held securely until the transaction is confirmed complete. Funds are not released to the seller until after delivery and the expiration of the applicable review period. For added protection, the post-delivery review period may be longer on purchases from newer sellers; the review period applicable to your order is always displayed in the app.

2. WHAT QUALIFIES FOR A REFUND
You may be eligible for a refund in the following situations:

  • Item not received — The seller did not ship the item in time and the order was cancelled, or tracking shows the package as delivered but you did not receive it. In the second case, report it from the order within the review period shown in the app.
  • Item not as described — The item you received is materially different from what was shown or described in the listing, including issues with authenticity, condition, color, fabric, or measurements.
  • Defective item — The item arrived damaged or defective in a way that was not disclosed in the listing.
  • Shipping address issue — A shipping label could not be created for your address and you did not update it in time, so the affected items were cancelled. Items that already shipped may still be delivered to the original address.
  • Undeliverable package — The package could not be delivered and was returned to the seller. You will be refunded the item price and sales tax; original shipping costs may not be refunded. If you still want the item, you will need to purchase it again. This does not apply to packages you refuse or fail to collect: those are treated as a change of mind and are not eligible. Repeated refusals may result in account action.
  • Seller cancellation — The seller cancelled the order before shipping.

3. WHAT IS NOT COVERED
Refunds are generally not available in the following cases. However, sellers may still choose to accept a return or offer a refund at their discretion, even for items not covered under Indiclo's standard refund reasons.

  • Fit or sizing preference — The item does not fit as you expected, unless the listing contained inaccurate measurements.
  • Change of mind — You no longer want the item after purchase.
  • Incorrect shipping address — You are responsible for entering a correct shipping address at checkout. Orders delivered to the address you provided are not eligible for a refund. If a package cannot be delivered and is returned to the seller, you will be refunded the item price and sales tax; original shipping costs may not be refunded. To ask about redirecting a package, contact the carrier with your tracking number.
  • Updates after delivery — Once a package is marked delivered, later carrier updates do not change the order or trigger a refund. If something is wrong, report a problem within the review period.
  • Transactions completed outside Indiclo — Any payment or arrangement made outside of the Indiclo platform is not covered.
  • Claims filed after the review period — Refund requests must be submitted within the timeframe displayed in the app after delivery. Late claims may not be eligible.
  • Flea Market price drops — A lower Flea Market price that appears after you have completed a purchase is not grounds for a refund, cancellation, or price adjustment.

4. HOW TO REQUEST A REFUND
To request a refund, open the order in question from your purchase history in the Indiclo app and select "Report a Problem." You will be asked to describe the issue and may include a photo for review.

Refund requests must be submitted through the platform. Emailing or contacting support directly does not constitute a formal refund request, though our support team is happy to assist you with the process.

Once a request is submitted, the seller will have an opportunity to respond. If the seller does not respond within the allotted time, you are refunded. If the seller denies the request, Indiclo's support team reviews it and makes a final determination.

If tracking shows a delivery problem, or your package has stopped moving before it is delivered, open a support request from the order and Indiclo will review it with the carrier and the seller.

5. RETURNS
In some cases, you may be asked to return the item to the seller in order to receive your refund. When a return is required, a prepaid return shipping label will be provided through the platform. You are responsible for shipping the item back within the timeframe indicated.

If the return is not shipped within the required window, the return may be cancelled and the sale may stand as complete.

6. RETURN SHIPPING COSTS
Indiclo provides the return shipping label through the platform. When a return is approved because the item was not as described or was defective, you are not charged for return shipping. For any other return the seller agrees to, the cost of the return label is deducted from your refund.

7. REFUND TIMING
Approved refunds are processed back to your original payment method. After a refund is issued, the time it takes for funds to appear on your statement depends on your payment provider and financial institution. Indiclo does not control processing times once a refund has been submitted. If your payment provider cannot accept the refund, we will notify you and ask you to contact support so it can be sent another way.

If a promotion was applied to your order, refunds return the amount you actually paid after the promotion; the promotion itself is not reinstated.

8. AUTOMATIC REFUNDS
In certain situations, refunds are issued automatically without the need to submit a request:

  • The seller did not ship the item within the required window.
  • A shipping address issue could not be resolved in time.
  • A package could not be delivered and is being returned to the seller. You will be refunded the item price and sales tax; original shipping costs may not be refunded.
  • A dispute was not addressed by the seller within the required timeframe.

You will receive a notification when an automatic refund is issued on your behalf.

9. DISPUTE RESOLUTION
If a refund request is denied by the seller, the matter is automatically escalated to Indiclo's support team for review. Our team will evaluate the claim and make a final determination, which may include issuing a refund, upholding the sale, or requesting additional information from either party.

Indiclo's determination is final. We reserve the right to resolve any dispute in the manner we believe is fair and appropriate.

10. CHARGEBACKS
You agree to use Indiclo's in-app dispute resolution process before contacting your bank or payment provider to initiate a chargeback. Filing a chargeback without first attempting to resolve the issue through the platform may result in account suspension or termination. Indiclo reserves the right to contest any chargeback filed in connection with a transaction on the platform.

11. LIMITATIONS
Indiclo reserves the right to modify this policy at any time with reasonable notice. Refund eligibility, timelines, and processes are subject to change. The version of this policy in effect at the time of your purchase will apply to that transaction.

Indiclo is a marketplace platform that facilitates transactions between buyers and sellers. While we provide buyer protection and dispute resolution services, we are not a party to the underlying sale. Our liability is limited to the protections described in this policy and our Terms of Service.

12. CONTACT US
If you have questions about this policy or need help with a refund, please contact us at: support@indiclo.com