SELLER GUIDELINES

Last updated June 3, 2026

These Seller Guidelines apply to all users who list and sell items on the Indiclo platform. By listing an item for sale, you agree to the terms described below. These guidelines are incorporated by reference into our Terms of Service.

TABLE OF CONTENTS

1. SELLER ELIGIBILITY
To sell on Indiclo, you must have a registered account in good standing and complete seller verification through our third-party payment provider. This process may include identity verification and linking a valid bank account for payouts. Indiclo reserves the right to require additional verification at any time.

2. LISTING STANDARDS
Sellers are expected to create accurate and honest listings. This includes:

  • Using clear, original photos that accurately represent the item.
  • Providing accurate descriptions of the item's condition, size, brand, color, fabric, and any flaws or defects.
  • Individual sellers must have all listed items in their physical possession at the time of listing. Drop shipping, third-party fulfillment, and forwarding orders to external retailers or suppliers are not permitted for individual seller accounts. All shipments from individual sellers must originate from within the seller's registered country.
  • Listing only authentic items. Counterfeit or replica goods are strictly prohibited and may result in immediate account suspension.

All listings are subject to review. Indiclo reserves the right to remove any listing that violates these guidelines or our Terms of Service, without notice.

3. PRICING & FEES
Since sellers set their own prices, Indiclo is free for buyers. The following fees are deducted from each completed sale before payout:

Indiclo Commission
A commission is applied to the sale amount. The base commission rate is 7%. Excessive cancellations may increase this rate up to a maximum of 12%, which can be reduced by completing more orders.

Your current commission rate is displayed in your seller dashboard.

Our commission fee is used to develop, maintain, and improve Indiclo with the aim to provide reliable and rewarding services to the people that make this platform possible. This includes:

  • Maintaining and improving platform tools
  • Growing the community
  • Providing helpful support and assistance
  • Keeping the platform secure and reliable

Payment Processing Fee
A payment processing fee of 3.49% + $0.49 is charged by our payment provider on each transaction.

Indiclo reserves the right to adjust the fee structure with reasonable notice. Any changes will be communicated to sellers before they take effect.

4. SHIPPING REQUIREMENTS
When an order is placed, you are expected to ship the item within the timeframe displayed on the order. If the item is not shipped by the due date, the order may be automatically cancelled and the buyer refunded.

  • You may generate a shipping label through Indiclo or provide your own tracking number from a supported carrier.
  • A valid tracking number is required for all shipments. Orders without trackable shipping may not be eligible for seller protection.
  • Items must be packaged securely to prevent damage during transit.

5. VACATION MODE
Sellers may schedule vacation periods through the app during which they will receive extended time to fulfill orders. Buyers who purchase from a seller on vacation will be informed that shipping may take longer than usual.

Vacation time is limited to 30 days per calendar year. You can schedule vacation periods in advance through your seller settings. Unused vacation days do not carry over to the following year.

6. ORDER CANCELLATIONS
Sellers may cancel an order before it has shipped. However, frequent cancellations negatively affect your account standing and may result in higher commission rates or other consequences.

Once an item has shipped, the seller cannot cancel the order. Any issues after shipment are handled through the dispute resolution process.

7. DISPUTES & REFUNDS
After delivery, a buyer may report a problem with their order. When this happens, you will be notified and given an opportunity to respond within the timeframe shown in the app. Your response options may include issuing a refund, requesting a return, or providing additional context to Indiclo's support team.

If you do not respond within the required timeframe, the dispute may be resolved automatically in the buyer's favor. If the buyer and seller cannot reach an agreement, Indiclo's support team will review the case and make a final determination.

For full details on the refund process, see our Refunds & Returns Policy.

8. RETURNS
When a return is part of the resolution, a return shipping label is generated through the app. Once the returned item is delivered back to you, you will be asked to confirm receipt. If you believe the returned item is not in the condition it was sent, you may flag the issue for review by Indiclo's support team.

If you do not confirm receipt of a returned item within the required timeframe, the refund may be processed automatically.

9. PAYOUTS & FUND HOLDS
After a sale is completed and the applicable review period has passed without a dispute, your earnings are transferred to your connected payout account. Payouts are then disbursed to your bank account according to the schedule set on your account.

Indiclo may hold funds beyond the standard release period in the following situations:

  • An open dispute or refund request on the order.
  • Your account is under review or has been suspended.
  • Suspected fraudulent or policy-violating activity.

If a refund is issued after funds have already been released to you, the refunded amount may be recovered from your account balance or future earnings.

10. ACCOUNT STANDING
Your account standing reflects your history as a seller on Indiclo. Factors that may affect your standing include, but are not limited to:

  • Order cancellation and refund rates.
  • Shipping performance and timeliness.
  • Responsiveness to buyer disputes.
  • Compliance with listing standards and platform policies.

Sellers with lower standing may be subject to higher commission rates or other measures. Maintaining accurate listings, shipping on time, and resolving disputes in good faith are the best ways to keep your account in good standing.

11. PROHIBITED PRACTICES
The following practices are prohibited and may result in listing removal, account suspension, or permanent ban:

  • Listing counterfeit, replica, or stolen goods.
  • Misrepresenting an item's condition, authenticity, brand, or description.
  • Attempting to conduct transactions outside of the Indiclo platform to avoid fees or buyer protections.
  • Manipulating prices, reviews, or search results.
  • Harassment, threats, or abusive communication with buyers or other users.
  • Using multiple accounts to circumvent suspensions or policy enforcement.

12. ACCOUNT SUSPENSION & TERMINATION
Indiclo reserves the right to suspend or permanently terminate any seller account that violates these guidelines, our Terms of Service, or any applicable law. Suspension or termination may occur with or without prior notice, depending on the severity of the violation.

Upon suspension or termination:

  • Pending payouts may be held until any open disputes or investigations are resolved.
  • Active listings will be removed from the marketplace.
  • Orders that have not yet shipped may be cancelled and refunded to the buyer.
  • Dispute resolution rights may be limited.

13. CHANGES TO THESE GUIDELINES
Indiclo reserves the right to update these guidelines at any time. We will provide reasonable notice of material changes. The most current version will always be available on our website and in the app. Continued use of the platform after changes take effect constitutes acceptance of the updated guidelines.

14. CONTACT US
If you have questions about these guidelines, please contact us at: support@indiclo.com