SELLER GUIDELINES

Last updated October 26, 2026

These Seller Guidelines apply to all users who list and sell items on the Indiclo platform. By listing an item for sale, you agree to the terms described below. These guidelines are incorporated by reference into our Terms of Service.

TABLE OF CONTENTS

1. SELLER ELIGIBILITY
To sell on Indiclo, you must have a registered account in good standing and complete seller verification through our third-party payment provider. This process may include identity verification and linking a valid bank account for payouts. Indiclo reserves the right to require additional verification at any time.

Listing items above the threshold displayed in the app requires completing a one-time identity verification, which may include providing a government-issued ID through our payment provider. You will be prompted in the app when this applies.

2. LISTING STANDARDS
Sellers are expected to create accurate and honest listings. This includes:

  • Using clear, original photos that accurately represent the item.
  • Providing accurate descriptions of the item's condition, size, brand, color, fabric, and any flaws or defects.
  • Individual sellers must have all listed items in their physical possession at the time of listing. Drop shipping, third-party fulfillment, and forwarding orders to external retailers or suppliers are not permitted for individual seller accounts. All shipments from individual sellers must originate from within the seller's registered country.
  • Listing only authentic items. Counterfeit or replica goods are strictly prohibited and may result in immediate account suspension.

All listings are subject to review. Indiclo reserves the right to remove any listing that violates these guidelines or our Terms of Service, without notice.

3. PRICING & FEES
Since sellers set their own prices, Indiclo is free for buyers. The following fees are deducted from each completed sale before payout:

Indiclo Commission
A commission is applied to the sale amount. The base commission rate is 7%. Excessive cancellations may increase this rate up to a maximum of 12%, which can be reduced by completing more orders.

Your current commission rate is displayed in your seller dashboard.

Our commission fee is used to develop, maintain, and improve Indiclo with the aim to provide reliable and rewarding services to the people that make this platform possible. This includes:

  • Maintaining and improving platform tools
  • Growing the community
  • Providing helpful support and assistance
  • Keeping the platform secure and reliable

Payment Processing Fee
A payment processing fee of 3.49% + $0.49 is charged by our payment provider on each transaction.

Offers
Buyers and sellers may negotiate on price through offers. Offers and counteroffers are limited to the maximum amount shown in the app for that listing, and offers outside the permitted bounds cannot be submitted.

Shipping discounts
When you ship with an Indiclo Label you may choose to cover part or all of the buyer's shipping cost. The discount is shown to buyers as a lower shipping price and is deducted from your earnings for that sale only; it costs you nothing if the item does not sell. Because the discount is funded from your earnings, a listing with a shipping discount has a minimum sale price and a minimum offer amount, shown in the app, that cover it.

Indiclo reserves the right to adjust the fee structure with reasonable notice. Any changes will be communicated to sellers before they take effect.

4. THE FLEA MARKET
The Flea Market is an invitation-based weekly sale event. Participation is optional and subject to the following.

Eligibility. To submit a stall you must be in Good Standing, have an active payment account with charges enabled, and not be suspended or under a sales review. Sellers who cancel a Flea Market order forfeit eligibility for the next four events (see below).

Eligible listings. Only listings that have been live for at least seven days without a price increase during that week may be entered. A listing's starting market price is its current price at the time of submission, including any discount already applied. Each listing must be able to drop in price every hour of the event at the reduction you choose.

Locked listings. From the moment you submit a stall until your stall is declined or the event closes, the listings in it cannot be edited, deleted, or archived. Listings that sell before the event are automatically replaced from your ranked reserves. One stall per seller per event.

Selection. Indiclo reviews submissions and selects stalls at its sole discretion, including any featured "staff pick" placement. Selection is not guaranteed, and a stall may be removed before the event opens if the seller's account no longer meets the eligibility requirements.

Pricing during the event. Your chosen hourly reduction is applied to the starting price at the opening bell and at the top of every hour thereafter, compounding, with every price rounded down to the whole dollar. You may not change a listing's price during the event. Prices shown at the Flea Market are set by Indiclo's servers from this schedule and are final.

Fees. Each event publishes a fee match. The commission on your Flea Market sales is reduced progressively over the event so that, by the final hour, the published share of your platform fee has been waived. The exact rate is fixed on each order at the time of payment. Payment processing fees still apply. Sales of a Flea Market listing made outside the event at its regular price are charged your standard commission rate.

Cancellations. Canceling a Flea Market order as the seller bars you from submitting a stall to the next four Flea Markets, in addition to the standing consequences described in Order Cancellations. Buyer-requested and Indiclo-initiated refunds do not count toward this ban.

5. SHIPPING REQUIREMENTS
When an order is placed, you are expected to ship the item within the timeframe displayed on the order. If the item is not shipped by the due date, the order may be automatically cancelled and the buyer refunded. An order counts as shipped when the carrier first scans the package; a label or tracking number alone does not. A scan that arrives after the order was cancelled does not reverse the refund.

We recommend handing your package to a carrier employee and keeping the receipt. Self-service kiosk receipts are not treated by USPS as proof that the carrier received your package, and a package that goes missing before its first facility scan may not be eligible for a carrier claim.

  • You may generate a shipping label through Indiclo or provide your own tracking number from a supported carrier.
  • A valid tracking number is required for all shipments. Orders without trackable shipping may not be eligible for seller protection.
  • Items must be packaged securely to prevent damage during transit. Secure packaging is your responsibility: if an item arrives damaged because it was not packaged adequately, the buyer may be entitled to a full refund at your expense.

Custom Shipping
Your own postage. When you provide your own shipping, you purchase the postage and enter the tracking number on the order. The tracking number must be from a supported carrier (the list of supported carriers is shown in the app), must not be reused across orders, and may be changed only until the carrier's first scan, and must be for a package sent after the order was placed.

Undeliverable packages. Because Indiclo cannot verify where a label you purchased was addressed, you carry the risk of an undeliverable package. If such a package is returned to you, the buyer is refunded in full, including shipping, and your postage is not reimbursed. The return counts toward your cancellation and refund rate unless the carrier reports that the buyer refused the package or did not collect it. The sale is refunded, so its earnings are not paid or are reversed if already paid out.

Indiclo Labels. Indiclo Labels are purchased for the shipping tier you select, each with a maximum weight and box size shown when you choose it, and are paid for by the buyer's shipping payment and any shipping discount you choose. By using an Indiclo Label you confirm your package is within the tier's limits. Carriers verify the weight and size of packages in transit; if your package exceeds the tier you selected, the additional postage the carrier charges may be recovered from your earnings, and repeated or significant overages may affect your account standing or your ability to sell. If a package shipped with an Indiclo Label cannot be delivered and is returned by the carrier, you are not charged for the label and that return does not count against your account. The sale is refunded, so its earnings are not paid or are reversed if already paid out. Returns that result from a buyer's dispute are handled under Returns.

Address holds. If the buyer's shipping address cannot be validated when a label is purchased, the unshipped items in the order are placed on hold and you will be notified. Do not ship these items until the buyer updates the address. An Indiclo Label purchased before the hold must not be used; a replacement label can be generated after the address is updated. If the buyer does not update the address in time, the order is cancelled and refunded, and the cancellation does not count against you. While items are on hold you cannot cancel them. If you already shipped with your own label, add the tracking number right away; a tracking number already on file cannot be changed until the address is updated. After the update, your shipping due date resets; if you bought your own label, void it with the carrier and enter the new tracking number.

Returned packages. Do not reuse a label or tracking number from a returned package to send the item to the buyer. If the buyer still wants the item, they must purchase it again.

6. VACATION MODE
Sellers may schedule vacation periods through the platform during which they will receive extended time to fulfill orders. Buyers who purchase from a seller on vacation will be informed that shipping may take longer than usual.

Vacation time is limited to 30 days per calendar year. You can schedule vacation periods in advance through your seller settings. Unused vacation days do not carry over to the following year.

7. ORDER CANCELLATIONS
Sellers may cancel an order before it has shipped. However, frequent cancellations negatively affect your account standing and may result in higher commission rates or other consequences. Refunds you agree to may also count toward your cancellation and refund rate.

Once an item has shipped, the seller cannot cancel the order. Any issues after shipment are handled through the dispute resolution process.

8. DISPUTES & REFUNDS
After delivery, a buyer may report a problem with their order. When this happens, you will be notified and given an opportunity to respond within the timeframe shown in the app. Your response options may include issuing a refund, requesting a return, or providing additional context to Indiclo's support team.

If you do not respond within the required timeframe, the dispute may be resolved automatically in the buyer's favor. If the buyer and seller cannot reach an agreement, Indiclo's support team will review the case and make a final determination.

For full details on the refund process, see our Refunds & Returns Policy.

9. RETURNS
When a return is part of the resolution, a return shipping label is generated through the platform. Once the returned item is delivered back to you, you will be asked to confirm receipt. If you believe the returned item is not in the condition it was sent, you may flag the issue for review by Indiclo's support team.

When a return is approved because the item was not as described or was defective, the cost of the return shipping label is charged to you.

If you do not confirm receipt of a returned item within the required timeframe, the refund may be processed automatically.

10. PAYOUTS & FUND HOLDS
After a sale is completed and the applicable review period has passed without a dispute, your earnings are transferred to your connected payout account. Payouts are then disbursed to your bank account according to the schedule set on your account.

Indiclo may hold funds beyond the standard release period in the following situations:

  • An open dispute or refund request on the order.
  • Your account is under review or has been suspended.
  • Suspected fraudulent or policy-violating activity.
  • If the carrier reports activity on a package after it was delivered, such as a return, the payout for that item is held while Indiclo reviews it.

Negative balances. If a refund is issued after your earnings were already released, Indiclo recovers the refunded amount from your connected payout account. Any part that cannot be recovered there, and any cost charged to you (for example, the return label for an item that was not as described or was defective), is charged to your Indiclo balance. While your balance is below zero:

  • The proceeds of your next sales, and any payment Indiclo sends you, are applied to the amount owed before anything is paid out.
  • Funds already in your connected payout account may be transferred back to Indiclo to cover the amount owed.
  • No payout is made until your balance is back to zero.

Every charge and every recovery appears as its own line in your balance history, and you can open a support ticket from any line you have a question about.

11. ACCOUNT STANDING
Your account standing reflects your history as a seller on Indiclo. Factors that may affect your standing include, but are not limited to:

  • Order cancellation and refund rates. Packages shipped with your own label that are returned to you count toward this rate unless the carrier reports that the buyer refused or did not collect the package.
  • Shipping performance and timeliness.
  • Responsiveness to buyer disputes.
  • Compliance with listing standards and platform policies.

Sellers with lower standing may be subject to higher commission rates, limits on listing prices, temporary pauses on new sales while recent orders are reviewed or settle, or other measures. Maintaining accurate listings, shipping on time, and resolving disputes in good faith are the best ways to keep your account in good standing.

12. PROHIBITED PRACTICES
The following practices are prohibited and may result in listing removal, account suspension, or permanent ban:

  • Listing counterfeit, replica, or stolen goods.
  • Misrepresenting an item's condition, authenticity, brand, or description.
  • Attempting to conduct transactions outside of the Indiclo platform to avoid fees or buyer protections.
  • Manipulating prices, reviews, or search results.
  • Harassment, threats, or abusive communication with buyers or other users.
  • Using multiple accounts to circumvent suspensions or policy enforcement.

13. ACCOUNT SUSPENSION & TERMINATION
Indiclo reserves the right to suspend or permanently terminate any seller account that violates these guidelines, our Terms of Service, or any applicable law. Suspension or termination may occur with or without prior notice, depending on the severity of the violation.

Upon suspension or termination:

  • Pending payouts may be held until any open disputes or investigations are resolved.
  • Active listings will be removed from the marketplace.
  • Orders that have not yet shipped may be cancelled and refunded to the buyer.
  • In-progress orders that have already shipped will still be delivered to buyers, and the associated earnings are held pending review.
  • Dispute resolution rights may be limited.

Sellers may contact Indiclo support to request review or appeal of a suspension.

14. CHANGES TO THESE GUIDELINES
Indiclo reserves the right to update these guidelines at any time. We will provide reasonable notice of material changes. The most current version will always be available on our website and in the app. Continued use of the platform after changes take effect constitutes acceptance of the updated guidelines.

15. CONTACT US
If you have questions about these guidelines, please contact us at: support@indiclo.com